Learning Objectives
- Identify common communication problems that may be holding you back
- Develop skills in asking questions that give you information you need
- Learn what your non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance your ability to handle difficult situations
- Learn five of the secrets for getting along with others
- Understand some of the techniques you can use to persuade others to do what you’d like them to do
Brief Outline:
Your Organization and Communication
Your Communication Style
- Communication Inventory
- Interpretation
Ground Rules for Getting Along with Others
- Remembering names
- Pleasant expression
- Positive intent
- Finding common ground
Assertiveness Communication Skills and Practice
Learning how to say “No”
Barriers and Obstacles to Good Communication
- Words we use
- Tone of voice
- Facial Expressions
- Other body language
Asking Questions Effectively
Listening and Paraphrasing
Six Elements of Communicating with Others
Self-disclosure to build trust
Your Image
Attending and Observing
Suspending Our Frame of Reference
Criticism: Giving Criticism and Accepting Criticism
Developing & maintaining work relationships for superior performance.
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